Encore's head office is near the centre of Cambridge - where the company was founded in 2004. Home to more than sixty members of staff from the finance, legal, IT and operations, HR, facilities and estate management teams, it is centrally located for the many properties we manage across East Anglia.
Our property portfolio stretches across Cambridgeshire, Norfolk, Suffolk and into Hertfordshire and Essex, and varies from city centre blocks to countryside estates. Many of the properties under Encore management across this region have been with us for several years, and several to which we were appointed by the developer.
Properties we manage here are hugely diverse, both in style and size, with mixed-use developments as well as pure residential.
While many of our city centre sites utilise Encore-employed porters and concierge, many others depend on the reliability of our mobile caretaking teams who visit the same sites regularly to carry out necessary cleaning, gardening and maintenance. They are supported by an experienced facilities supervisor and carefully vetted roster of specialist local contractors.
Every aspect of management is handled professionally according to our five service pillars:
- The estate looks great
- Everything is correct
- Quick response
- Good with communication
- Good with money
The Cambridge team of Estate, Property and Assistant Property Managers have dealt successfully with everything from fire, flood and storm damage to buildings, a leaking pond leading to emergency rescue of fish and instances of vandalism and anti-social behaviour.
There is a genuine team spirit among staff here - and many local and national charity events are enthusiastically supported. In recent years we have supported Children in Need, Comic Relief, East Anglia Children's Hospices, Save the Children, The Alzheimers Society and Jimmy's Homeless Shelter to name just a few.