• Important information about Coronavirus COVID-19

Updated: 31 October 2020

Following the recent Government announcement regarding the changes of some Covid-19 measures, we want to provide you with an update on how we are currently working.

We want to thank all of those who have signed up to our portal MyPropertyOnline this year and strongly encourage those who haven’t, to do so as soon as possible.

We want to assure you that whilst we are following the government’s advice, we have the welfare of our staff, our communities, and our service contractors at the forefront of our minds with every decision taken. We know this has been a difficult year but we are still here for you.

Latest Government Advice

England has been put in to lockdown from 5 November 2020 until at least 2 December 2020.

The single most important action we can all take, in fighting coronavirus, is to stay at home in order to protect the NHS and save lives. When we reduce our day-to-day contact with other people, we will reduce the spread of the infection. That is why the government has re-introduced the following measures:

  • People to stay at home, except for very limited purposes
  • Non-essential shops and community spaces, bars and restaurants to close
  • No gatherings of more than two people in public

Every citizen must comply with these measures. The relevant authorities, including the police, have the powers to enforce them – including through fines and dispersing gatherings.

For more information on how to comply with these new measures, please click here.

Company Advice

On-site Services
In line with the government’s Coronavirus advice, site staff are classified as “Essential Workers” and are therefore permitted to continue attending sites – while practising social distancing. As large numbers of people remain at home, the requirement for building safety, cleaning and maintenance is once again even greater than normal. Site attendance will continue unless and/or until the Government’s advice changes.

We are grateful to these service people who continue to serve the development and community during these challenging times. We ask that you show your appreciation, while remaining conscious of the social distancing requirements.

If as a resident of an Encore-managed site please let your property manager know if you are isolating or are confirmed to have coronavirus.

Our office staff are largely working remotely with very limited office attendance according to a strict rota. If you need to interact with us, please visit the Help section of our website where you will find helpful guidance and be able to do things like make a maintenance request. If you need to email us, please make sure your email includes your name, phone number and customer reference number. We will respond as promptly as we can in the current circumstances.

All of our offices and sites have been made Covid secure so as long as the rules are adhered to, they are safe working environments.

NHS Do’s and Don’ts
To help reduce the spread of Coronavirus, NHS advice remains as follows:


  • Wash your hands with soap and water often – do this for at least 20 seconds and always before and after eating food
  • Always wash your hands when you get home or into work, especially after using public transport
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin straight away and wash your hands afterwards
  • Try to avoid close contact with people who are unwell


  • Do not touch your eyes, nose or mouth if your hands are not clean

Please take appropriate steps to take care of yourselves and follow the government’s advice as it gets updated.

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