• Important information about Coronavirus COVID-19

Updated: 1 March 2021

In light of current measures requiring as many of us as possible to stay at home, we want to reassure you that we are operating as “business as usual” - albeit a new version of “usual”.

We want to thank all of those who have signed up to our portal MyPropertyOnline and strongly encourage those who haven’t, to do so today please. We all need to embrace the online world whilst so many of us are behind closed doors – even if it is just a temporary embrace.

We want to assure you that whilst we are following the government’s advice, we have the welfare of our staff, our communities, and our service contractors at the forefront of our minds with every decision taken. We know this is tough but we are still here for you.

Latest Government Advice

The Government has highlighted that progressing along the proposed schedule of easing lockdown will depend on four tests: the success of the vaccine rollout, evidence of vaccine efficacy, an assessment of new variants, and keeping infection rates below a level that could put unsustainable pressure on the NHS.

The current timeline is subject to change in light of the above, but is as follows:

8 March - All pupils in England's schools are expected to return to class, with mass testing and wider use of face masks in secondary schools.

29 March - Groups of up to six people, or two households, allowed to gather in parks and gardens.

12 April - Shops, hairdressers, gyms and outdoor hospitality, as well as self-contained holiday accommodation, could reopen. A review of international leisure travel restrictions could also be announced.

17 May - two households or a group of six may be able to meet indoors in a pub or other hospitality venue such as restaurants. Cinemas, museums, hotels, performances and sporting events will also reopen, with up to 30 people able to attend weddings, receptions, funerals and wakes.

21 June – Potential date for the removal of all legal limits on social contact, with the final closed sectors of the economy reopened - such as nightclubs. The government will also review the need for face masks and social distancing. This will influence work-from-home guidance.

For more information please click here.

    Company Advice


    Our office teams are still working remotely so we encourage you to use email or our website to communicate with us. Please visit the Help section of our website where you will find helpful guidance and be able to do things like make a maintenance request. If you need to email us, please make sure your email includes your name, phone number and customer reference number. We will respond as promptly as we can in the current circumstances.

      Service Contractors

      In line with the government’s Coronavirus advice, building maintenance workers are permitted to continue attending sites – while practising social distancing. As large numbers of people are at home, the requirement for building safety, cleaning and maintenance is even greater than normal. Site attendance will continue unless and/or until the Government’s advice changes. We are grateful to these service people who continue to serve the development and community during these challenging times. We ask that you show your appreciation, while remaining conscious of the social distancing requirements.

      Well-being Advice

      Being at home constantly can be a challenge. Here we share some top tips on how to stay physically & mentally well during lockdown:

      • Exercise if you can - even if it is for just 10 minutes a day. You can find short workouts available on YouTube – Joe Wicks The Body Coach is a popular example.
      • Try to eat well - avoid snacks to alleviate boredom and go for healthy options when choosing meals, where possible. The NHS’s Change for Life website has useful suggestions for this.
      • Get outside - even 10 minutes a day for some fresh air and vitamin D can clear your head and make you feel better. Remember to keep your distance from other people, of course.
      • Be kind to your mind - the NHS recommends a variety of apps to help mental health – they have assessed these against a range of NHS standards and most are free. The charity Mind also has useful advice.
      • Have movie nights - Netflix Party is one of the best ways to watch a film with friends and family in different places.
      • If you run any kind of social club, think about adapting it - online book clubs work especially well, for example. Penguin Random House have advice on how to set one up.
      • Follow the 45 / 10 / 2 rest rule - get up from where you’re working and move around every 45 minutes, walk for at least ten minutes a day and do at least two minutes of rigorous exercise a day.
      • Take regular breaks from home working - set alarms, wear a nagging device (Fitbit, for example or even use an egg timer.

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