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  • Encore Estate Management picks up highly commended award for customer service
The winners of the annual ARMA (the Association of Residential Managing Agents) ACE Awards were revealed at a glittering ceremony on Friday (5th July 2019) at Tobacco Dock in London’s east end. Attended by 500 industry professionals, the Awards celebrate excellence and exceptional achievement by the UK's leading residential managing agents, partners and suppliers and the work of their people in improving the lives of over a million leaseholders across the country.

Encore Estate Management, one of the UKs leading managing agents providing residential property management services to customers from offices in Cambridge, London, Midlands and Berkshire, was announced as the highly commended entry in the Customer Service category following a rigorous judging process by a panel of independent judges. Tobacco Dock provided a stunning backdrop in a fun-packed evening of live music, fine dining and exciting entertainment.

Dr Nigel Glen, ARMA CEO, said: “The winners are a credit to the industry and I know what a hard job the judges had in deciding who should go home with a trophy from so many outstanding entries. The winning firms and team members are setting the standard for companies that wish to be recognised for achieving excellence and best practice in their field.”

Encore director and co-founder Neil Robinson said: “We’ve always said that we’re in the customer service business, not simply the property management business. To receive recognition from ARMA as our professional association that we are achieving excellence in our dealings with customers is a fantastic achievement that all Encore staff can relate to."

The Awards are open to ARMA members, associates, partners and external suppliers to ARMA members and include several categories not covered by other awards:

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