FACILITIES MANAGEMENT SERVICES
We believe that being 'Good with Maintenance' is a key part of successful property management. Maintenance ranges from routine, regular upkeep - such as cleaning, litterpicking and gardening - to long term major works, and are all aimed at keeping the premises in good repair, so protecting your investment and making the development a great place to live.
In order to do this a number of disciplines need to come together, but engaging individual specialists is expensive, and in many ways counter-productive. Instead of sending separate contractors for cleaning, gardening and routine maintenance and to check systems and safety features are in working order, we have combined them into the role of caretaker/porter.
Where third party experts are required for major works or specialist maintenance projects we use reliable local contractors with a track record of high quality work. All third parties are required to register with us so that appropriate checks can be carried out on insurances, accreditations and risk assessments.
So whether you require on-site concierge, or regular or only occasional caretaking and cleaning, we can assist you. Quality is what sets us apart and we will work with you from the very start to find out what your priorities are so that we can produce a schedule of services which best suits your development, and your service charge budget. If you are unhappy with your current managing agent please do not hesitate to contact us - we can help you effect change.
Our way of 'managing property as though we live there', our uniformed caretaking staff are encouraged to take ownership of the estates they look after. Estate managers visit frequently and produce quality control reports to monitor performance.
Our on-site porters aim to make residents lives easier, by handling deliveries, supervising tradesmen, and holding keys to provide access for third parties. They will also ensure the property is clean and well-maintained.
HEALTH & SAFETY
All our staff receive ongoing training in accordance with the many regulations that affect their roles. These include the Health & Safety at Work Act, COSHH Regulations, Manual Handling, Personal Protective Equipment, Electricity at Work and Work at Height regulations.
Every estate we manage has key milestones throughout the year, so it's important that everyone works together. As a customer you may have limited contact with our office staff, but they are as dedicated to delivering excellent customer service as the facilities staff you see everyday.
Approved Contractor Review Process
As an agent responsible for fulfilling health & safety obligations and to minimise risk, we have to ensure all contractors who attend a development comply with relevant statutory regulations and are competent professionals. This became more stringent under the revised Construction (Design & Management) Regulations 2015. To do this, we require all contractors to provide us with up-to-date insurance, accreditations, risk assessments, method statements and accident reporting, all of which - together with references - are checked annually by our Health & Safety team.
To review all of these documents and administer the process, the contractor is charged a small flat fee (not a percentage). No costs are incurred by the estate itself. As you can imagine, this is quite a time-consuming process, but is essential to ensure we fulfil our clients’ obligations.
If you wish to become an approved contractor, please email firstname.lastname@example.org to request an application form.
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