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Bright People & Places

Our mission is to make places better and deliver a brilliant experience

Our Story

As property professionals, we created Encore in 2004 following our own experience of receiving poor management and the difficulty of finding a managing agent with the right aptitude and attitude. We chose the name Encore because it symbolises a great performance - which is what we strive to deliver. From the beginning we've adopted the philosophy of ‘taking care of your property as though we live there'.

Why Choose Encore?

Managing a residential development may seem straight forward, but it's surprisingly complex. Without the right people, systems and processes, it can go horribly wrong. A managing agent needs all 3 to be successful. We've built many strong client relationships over the past 15 years to prove it. Our approach is based on the following principles.

  • Quality people with time to manage

    The portfolios of our Estate Managers are designed to allow them to be in control and be proactive without being overloaded.

  • Operational structure and rigour

    We structure the meetings with RMC / RTM / Resident Groups around the cycle of each estate and the key milestones (e.g. budget, planned works). We provide structure and are proactive in introducing continuous improvement to the maintenance, finances, resident interaction and the overall aspect of the estates.

  • Well-honed systems that work

    Our systems have been designed around our clients and people. Our Estate Managers have all the information at their fingertips with easy-to-interpret dashboards and up-to-date financial information. This allows them to be in control and efficient with their time.

  • Financial control

    Having the finances under control is half of the job of good estate management; you can't do anything without it. We have a well-earned reputation for managing the finances of our estates accurately and having expenditure and arrears under control. Budgets, demands and annual accounts are sent on time. Our financial reporting is easy to understand and enables cost control to achieve cost efficiencies.

  • Maintenance & compliance under control

    We have introduced professional facilities management (typical in commercial buildings) into residential management. Each of our estates has an asset list and planned maintenance programme which ensures that regular tests and inspections happen and are followed up. In addition, a long term maintenance programme is designed based on the estimated life expectancy of the built elements across the estate and its systems.

  • We work with you

    As part of working alongside residents (in any for, RMC/RTM or Resident Association) we share and consult on important management matters; from budgets to planned and long term maintenance.

    We present information in a structured way and with plain language to facilitate the understanding, decision process and the follow up of any management matters.

  • Professionalism & pride

    We care about and take pride in what we do. Our people share our values and want to deliver results for our clients.

Our People

Residential management is a people business. So it's important to find a partner you can trust and enjoy working with. Professional, experienced and friendly, our people make the difference. Over 200 people bring our values to life every day and help make places better. Quite simply, we have the right people, expertise, systems, scale and culture to be your trusted partner.

Working at Encore
The Institute of Residential Property Managers Association of Accounting Technicians Institute of Chartered Accountants in England & Wales Chartered Institute of Legal Executives Institute of Leadership & Management Institute of Occupational Safety & Health

Places

We're experienced at managing all types of developments and features – from complex mixed-use developments, to large private housing schemes and all types of buildings.

SEE DEVELOPMENTS WE MANAGE

Safety Matters

Safety and compliance is at the forefront of everything we do. We never forget that we have a great responsibility in looking after the environments that people live, work and relax in. We are committed to safety and we're proud to be ISO45001:2018 certified.

Fire Safety

Fire Safety within residential buildings has always been a priority for us and the residents of the buildings we manage. It has also become a priority for the Government in the form of new legislation such as the Fire Safety Act 2021 which has introduced amendments to the Fire Safety Order 2005 and extended the scope of regulation to the building's structure, external walls and any common parts (including flat entrance doors). In addition, the Building Safety Bill, which is intended to come into force in early 2023, will introduce a Building Safety Regulator to implement and oversee a robust regime for high-risk buildings and will set out a clear pathway on how residential buildings are constructed, maintained and made safe.

What's important for you is important for us

Our priority is to implement the requirements of the new legislation and involve residents and homeowners from the outset and throughout the management of their homes. That's why we continue investing in our Health & Safety and Estate Management teams to make sure we are ready to listen and give the best advice regarding fire safety.

Awards

You can feel reassured that Encore has been consistently recognised by independent judges over many years. Winning awards is also a nice boost for our people and inspires us to do even better.

What our clients say