The Encore culture not only attracts the brightest talent, but also industry recognition as we've been awarded Employer of the Year on multiple occasions. Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do.
If our values ring true to you: being passionate about making things happen; delivering exceptional customer experiences; brilliant at solving problems; being tenacious and resilient, then you belong at Encore. We're always on the lookout for special people with the talent and drive. If that sounds like you, get in touch.
We support and nurture our people so they can be their best selves. Technical excellence, quality and innovation is embedded within a culture of continuous learning. Our knowledge is shared through the Encore Academy – our bespoke internal training programme, as well as coaching and mentoring. We support people to obtain professional qualifications from the likes of IRPM, RICS, AAT, CIMA, IWFM or ILEX.
We have structured career pathways, especially in our core property management and accounting teams where there are opportunities to grow with increasing responsibilities and new career challenges. However we won't manage your talent, we will facilitate it, encourage it and nurture it.
Culture is the glue that binds everything together. We're all about communication, collaboration, teamwork – and having fun while we work.
Our people grow personally and professionally. We promote a culture which supports diversity and inclusion.
We know that you care about more than just money and perks (although we're good at those too). It's all the other factors that make a place somewhere you'd like to build your career and come to work every day. Here are some of the reasons we think you'll love Encore.
We won’t leave you on your own. You’ll have regular one-to-one meetings with your manager as well as regular team meetings. These are designed to provide you with the support you need and with a forum to share experiences and solutions to common problems.
We’re big believers in qualifications because they demonstrate professionalism, commitment and a desire to improve. So we’ll back you. Our Estate Management and Accounts teams are amongst the most qualified within the sector. You could achieve MRICS status or become a Chartered Surveyor while being an Estate Manager. We have designed a programme which will take you through the Residential or Facility Management sector pathway. One of our MRICS will act as a Counsellor for you to be successful in achieving your MRICS qualification.
We won’t drown you. Portfolios are designed to allow property managers to be in control and be proactive, without being overloaded.
Nothing makes us prouder than seeing our people succeed. We’ve got lots of success stories of people being promoted from entry level positions to running large teams and becoming qualified in their professional area. With clearly mapped progression frameworks based on competencies, skills and experience, we’ll help you get to where you want to be.
Estate management is a team sport. We realise that we depend on one another to deliver for our clients. So we pitch in and work together to get the job done and help each other out. There’s no time for office politics or ‘computer says no’.
Even in professional services, you can only be as good as the tools you’re using. How can you do your work or manage a portfolio if you’re flying blind? We try to make your life easier by having systems and dashboards at your fingertips to help you do your job and focus on what’s important.
The workplace is a large part of a person's life, so creating an inviting environment for our people to be inspired, learn and flourish can make all the difference. Our culture is focused on our people and empowering our team which we believe leads to delivering excellent customer service.
We believe it's important to have fun while we work. It promotes teamwork and helps bind everyone together with a common purpose. Check out some of the activities we get up to below.
We believe in recruiting and nurturing exceptional new talent to the sector, helping to build careers in residential management. Whether you have finished your education or wish to change your career path and transfer your existing skills into our new and exciting environment, there's a path for you.
Our successful 3 year programme will help progress you from an Assistant Property Manager into a Property Manager with a portfolio of estates – and achieving AssocRICS. In 5 years you could become MRICS. We have mapped out all the competencies and linked them to particular working experiences, so you will know the path to follow and recognise how you learn with everyday work.
We have apprentice schemes across various teams including Estate Management, Accounts and Facilities (site and mobile teams). These programmes will make sure you learn a profession gradually and will help you to build the foundations of your career.
The Encore Academy is our comprehensive in-house training programme designed to be inclusive and interactive. Launched in 2017 to help our staff progress in their chosen career path, the Academy has been designed to complement their professional training and give them the skills they need to deliver exceptional levels of service to Encore clients. Sessions take place regularly throughout the year and are delivered by experienced course leaders from Encore's senior management team.
We think it's important to reward you for a job well done. We offer a range of benefits and social activities to make work rewarding and fulfilling.
"I joined Encore as a porter before progressing to assistant property manager, property manager and now estate manager. Encore have been a fantastic employer and have given me the opportunity to learn and grow as a person."Estate Manager
"Everyone is very helpful, encouraging and willing to pass on knowledge and training. The office has a good atmosphere that makes working easier and more enjoyable which brings along job satisfaction and a feeling of accomplishment in completing tasks."Client Accounts
"My role is challenging yet rewarding, I have the flexibility to make decisions on how I tackle my workload but have a variety of support systems within my team and the wider business. Encore's company culture is rewarding and makes me feel appreciated when going above and beyond in my role and is one of the many things I love about my role."
HR & Recruitment
"I feel I am an extremely valued member of the team, and am given the support I need to give our clients the best service possible."
Assistant Property Manager
"I appreciate the support provided by Encore, both financial and practical, which has allowed me to improve my skills and progress in my career."Estate Manager
"The use of procedures is useful in grasping the often complex world of property management and the training is brilliant. The employee schemes help one to feel valued at Encore. I also feel the recognition and mentorship within the business has vastly improved my accounting acumen over the time I have worked here."
"Encore is an organisation that rewards hard work and commitment to the Company, and since starting I have received excellent training and been supported through my studies, so that I now lead a team and can see a career for myself."Legal
"When you work for a company which has a bright future and amazing staff, what is there not to love? Everyone works hard but is also a joy to be around. Almost a decade later and I still love working here and am excited for the future."
HR & Recruitment
"I get great job satisfaction, am thanked for the work that I do and work with fantastic colleagues who all work very hard because they believe in providing their clients with a great service."Marketing
"Encore really does go out of its way to support its employees and create an enjoyable working environment by looking at the long-term picture for each individual."Business Development