HOW CAN WE HELP?

Click on the links below to find out more about the most common requests.

  • Report a fault
    Learn more

    MAINTENANCE REQUEST

    Report a problem that needs attention

  • Residential property management help for leaseholders
    Learn more

    MAKE AN INSURANCE CLAIM

    Start the claims process here

  • Request a key fob or gate remote
    Learn more

    DOOR FOB & GATE REMOTE

    Order a replacement fob or remote

  • Residential property management help for leaseholders
    Learn more

    UPDATE MY ADDRESS

    It's essential we have your current contact details

  • Go paperless
    Learn more

    GO PAPERLESS

    Receive your correspondence by email

  • Working closely with RMCs
    Learn more

    CHANGE THE NAME ON MY ACCOUNT

    Change the name of the legal owner

  • Residential property management help for leaseholders
    Learn more

    MAKE A PAYMENT

    Your payment options

  • Register for MyProperty portal
    Learn more

    REGISTER FOR MyPropertyOnline

    See your property and account information 24/7

  • Selling your property
    Learn more

    REQUEST A CONVEYANCING / SALES PACK (LPE1)

    Selling your home?

  • Licence for alterations to your apartment
    Learn more

    REQUEST A LICENCE FOR ALTERATION

    Apply for a Licence before starting any works

  • Obtaining permission for a pet
    Learn more

    REQUEST A PET CONSENT

    Pets have to play by the rules too

  • Subletting your apartment
    Learn more

    REQUEST A LICENCE TO SUBLET

    Are you renting your apartment?

  • Make a complaint
    Learn more

    MAKE A COMPLAINT

    Let us know your feedback

  • Leave us a compliment
    Learn more

    GIVE A COMPLIMENT

    Give someone a pat on the back

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Please remember these 2 important things – they will help save you money and assist with the smooth running of your development.

YOUR CORRECT ADDRESS

It’s really important that we have your current address details – especially if you don’t live at your property. This ensures you won’t miss any service charge demands, updates or consultations. 

The best approach is to receive correspondence by email, although we always need your current postal address as certain documents need to be sent by post.

MAKE YOUR PAYMENTS ON TIME

If there are insufficient funds in your development’s bank account (due to late payment from property owners), this will mean there aren’t funds to pay for essential services (eg. electricity, insurance, cleaning etc). That’s why unpaid service charges are referred to external solicitors for recovery. The best approach is to set up a direct debit – this will ensure you never miss a payment. Please contact us if you are experiencing difficulties, don’t wait until it’s too late.