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Privacy Policy

Last Updated: May 2018 

This Privacy Notice explains what personal data (information) we hold about you, how we collect it, and how we use and may share information about you during our management and after it ends. We are required to notify you of this information under the General Data Protection Regulation (“GDPR”). 

1. Who we are
Encore PMG Ltd (the “data controller”) and its subsidiaries (including Encore Estate Management) collects, uses and is responsible for certain personal information about you. When we do so, we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as “data controller” for that personal information for the purposes of those laws. In this Privacy Notice, references to "we" or "us" means Encore PMG Ltd.

2. Data protection principles
We will comply with the data protection principles when gathering and using personal information, as set out in our GDPR data protection policy.

3. The personal information we collect and use: information collected by us
In the course of performing our contractual duties as managing agent, we may collect the following personal information when you provide it to us:

The provision of personal data is required from you to enable us to perform our duties depending on your relationship with Encore PMG Ltd. We will inform you at the point of collecting information from you whether you are required to provide the information to us.

4. The personal information we collect and use: information collected from other sources
We may also obtain personal information from other sources, detailed as follows:

5. Who we share your personal information with
To perform our contractual duties as managing agent, we may share the above categories of personal data with the following categories of recipients:

Where possible, the disclosure of recorded CCTV material will only be made to third parties in strict accordance with the purposes of the system and is limited to the following;

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

6. Where your personal information may be held
Information may be held at our offices and those of our group companies, and third party agencies, service providers, representatives and agents as described above.

We have security measures in place to seek to ensure that there is appropriate security for information we hold including those measures detailed in our GDPR policy.

7. How long your personal information will be kept

8. Reasons we can collect and use your personal information
We collect and use your personal data on the following lawful bases:

9. Your rights
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, this includes rights to:

For further information on each of those rights, including the circumstances in which they apply, search for the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation. If you would like to exercise any of those rights, please:

10. Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

11. How to complain
We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at

12. Changes to this Privacy Notice
This Privacy Notice may be updated from time to time. The date of the latest update is recorded above.