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How Wellbeing at Work improves Leaseholder Relationships

The importance of wellbeing support

Wellbeing support and its place within company culture is a topic we are all familiar with. However, sometimes it is talked about too generally, and the specific wellbeing efforts organisations make for their people, as well as the tangible benefits, are unclear. Some even consider it ‘nice to have’ rather than an essential way to bolster their teams, their people and overall business success.

As recent winners of the ARMA Wellbeing Award, we believe wellbeing shouldn’t be a bolt on, a buzzword or an inconsistent touchpoint. It should underpin all the professional and technical resources a company offers its people.

How does wellbeing affect property managers and leaseholders? 

As any leaseholder knows, a productive relationship with a property manager is important for the effective management of their home and the building's community. The best leaseholder-property manager relationships are long-term and founded on a comprehensive understanding of a development and its community’s requirements and needs.

But the role of a property manager can be challenging. Juggling the wide range of responsibilities the role requires, and navigating conflict, complaint and customer service can be tough – especially if leaseholder emotions are running high. The pandemic (where people were confined to their homes), combined with the post-Grenfell building safety environment (where some people have had large costs or haven’t been able to sell their homes), and the increased cost-of-living have heightened the focus on building management like never before. Being able to agilely navigate varying challenges and stakeholders is certainly a skill, but the right support can mean that personal wellbeing is not affected as a result.

A well-supported property manager will have the resilience and confidence to constructively approach challenges and remain positive and happy in their role longer term, a win-win for both leaseholders and property managers.

Property management pilates!

The Encore Way

At Encore, we understand the everyday pressures and stresses our property managers face. We are committed to proactively equipping them with tools to help deal with wellbeing issues, as well as offering ongoing and wide-ranging initiatives in these areas.

“The ARMA Wellbeing Award recognises that we are a strong family and that we support each other's growth and development while coping with the challenges our industry brings.” Joaquim Fillola, Encore CEO 

Property management is an interesting, dynamic and professional sector where you can have a big impact on other people and the built environment. It’s our collective responsibility to ensure it remains an attractive sector for current and future people working in it.

We believe that making our workplace as attractive as possible and setting our people up to succeed underpins everything we do. Well supported people have the resilience and confidence to constructively approach challenges and remain positive and happy in their role, long term.

Property managers at work

This benefits not only a business overall, but when individuals are happy, wider teams and client relationships become stronger and longer lasting.

Final thoughts

When it comes to long-term relationships between leaseholders and property managers, the benefits cannot be underestimated. It means leaseholders don't have to keep adjusting to new faces, new approaches and experiencing the frustration of explaining ongoing issues multiple times. Likewise, property managers who are well qualified to do their job and happy in their role, benefit from seeing the outcomes of their hard work prosper over months and years and communities evolve and thrive.

The full version of this article was published in Flat Living magazine here: