Operations Manager - London

This is an exciting position for the right person to be part of a dynamic and growing team. The overall purpose of this role is to lead by example a team of onsite staff within a geographical area, you will assist with ensuring budgetary targets are consistently achieved whilst at all times demonstrating excellent value for money, our buildings compliance levels are maintained and that our staff are high achievers.

Responsibilities

For your portfolio you will be responsible for Implementing policy and procedure across the portfolio to ensure a consistent and 5* approach
Assisting and/or managing the compilation and implementation of efficient rotas including the scope of services for your site or mobile teams.
Financial Management: Ensure budgets are monitored for financial performance to achieve and improve annual targets.
To ensure you and your teams are efficiently covering any absences of staff using, as far as possible, internal resources or where required external agency.
Assist the Regional/senior operations manager in the mobilisation of teams to provide services to new clients including the implementation of our tailored SOP (Standard Operating Procedures) for each estate and the provision and delivery of the required equipment, tools, materials, IT systems and training.
Ensure the management of contractors is undertaken efficiently and in line with the company standards and policy.
Prepare monthly reports that are succinct and demonstrate that the services and staff performance are under control and budget targets are being achieved.
Ensuring compliance is maintained on each development for your area of responsibility as laid out within the site’s roles and responsibilities matrix. This will include sites with and without an onsite staffing presence.
Working in conjunction with the senior/regional operations manager, recruiting and appointment of suitable staff in order to maximise staff retention.
Provide feedback and assess further development to direct reports and overseeing the appraisal system for all staff.
Identify any early signs of performance related issues and pro-actively manage during early stages, without allowing them to develop into future problems.
Build strong relationships with stakeholders.
Be up to date with current legislation and best practice, ensuring any relevant information is passed on and understood by the staff.
Naturally, there will be other aspects to the role and you will ensure that company policies and procedures are consistently applied to a high standard at all times.

What you'll bring

IOSH Managing safely and/or other related Health & Safety qualification- Required
NEBOSH General Certificate will be a requirement within the first year.
ILM L3 to be attained in the first year.
Continuous CPD (for example MIWFM level) or prepared to work toward this.- Desirable
Minimum 2 years’ experience in planned service management, within Facilities/Operational management is desirable but not essential.
Experience leading a team.
Experience with managing H&S aspects within the business
Experience of monitoring of policies and procedures with great impact on productivity, efficiency, client and staff satisfaction
Excel proficient to a medium user level
Experience with the use and implementation of facilities management software (Qube/CAFM/PaaMs/Quooda/Dwellant etc) desirable
A full clean driving licence- Dependent upon location.

What we offer:

20 Days annual leave + bank holidays + your birthday off each year
Cycle to work scheme
SmartHealth online health service available for you and immediate family
Eye care vouchers
Company social events
Perkbox rewards
Pension

Apply now

Please send your CV and a covering letter to: careers@encoregroup.co.uk