At Encore, we know that residents often have lots of questions about what managing agents, do and how things work in practice. That’s why we’ve put together a comprehensive FAQs page. It’s designed to give clear, practical answers to the most common queries we receive from residents of the developments we manage.
Whether you’re new to living on a managed estate or simply want a better understanding of the services we provide, the FAQs cover a range of useful topics, including:
Service charge payments – how to pay your service charge, what happens if you can’t pay, how Direct Debits work, and why owners are still responsible for charges even if a property is empty or rented out.
About the service charge – explanations of why service charges exist, how they are calculated and apportioned, why they are paid in advance, and what a balancing adjustment means at the end of the accounting year.
Updating your contact details – how to keep your account information up to date, from changing your address or email preferences to managing joint ownership notifications.
Selling or re-mortgaging your home – what a management sales pack is, how to request one, timelines and costs, and what happens with service charge accounts on completion.
New owners and consent queries – guidance on what to do after completion if you’re not yet named on the account, and how to request consent for alterations, pets or subletting where required under your lease.
Insurance information – where to find details about how to make a claim and who our insurers are.
If you have a question about service charges, management processes or anything else related to living on an estate under our care, our FAQs page has been created as a first port of call to help you find answers quickly and easily. It’s a great way to better understand how managing agents work and what to expect from your service charge contributions.
Read the full FAQs here.
