FACILITIES MANAGEMENT SERVICES

We believe that being 'Good with Maintenance' is a key part of successful estate management. Maintenance ranges from routine, regular upkeep - such as cleaning, litterpicking and gardening - to long term major works, and are all aimed at keeping the premises in good repair, so protecting your investment, and making the development a really great place to live.

In order to do this, a number of disciplines need to come together, but engaging individual specialists is expensive, and in many ways counter-productive. Instead of sending separate contractors for cleaning, gardening and routine maintenance and to check systems and safety features are in working order, we have combined them into the role of caretaker/porter.  

Approved Contractor Review Process

As an agent responsible for fulfilling health & safety obligations and to minimise risk, we have to ensure all contractors who attend a development comply with relevant statutory regulations and are competent professionals. This became more stringent under the revised Construction (Design & Management) Regulations 2015. To do this, we require all contractors to provide us with up-to-date insurance, accreditations, risk assessments, method statements and accident reporting, all of which - together with references - are checked annually by our Health & Safety team.

To review all of these documents and administer the process, the contractor is charged a small flat fee (not a percentage). No costs are incurred by the estate itself. As you can imagine, this is quite a time-consuming process, but is essential to ensure we fulfil our clients’ obligations.

If you wish to become an approved contractor, please email contractors@encoreestates.co.uk to request an application form.