The ACE Awards are the industry's benchmark for management standards, and the 20,000+ units category represents the most complex tier of residential management - estates at scale, with the scrutiny and stakeholder demands that come with it. Winning both awards in the same year isn't a footnote. It reflects what the people across Encore's portfolio do every day.
The Outstanding Customer Service award recognises the quality of service residents and clients experience at every point of contact. Not the absence of problems - estate management is rarely without them - but how quickly and clearly they're resolved, and how the teams handling them make people feel.
The Managing Agent of the Year award, in the largest category, reflects the operational depth required to manage thousands of homes well: the systems, the people, the consistency, and the accountability that clients and residents depend on.
Joaquim Fillola, CEO, said: "These awards recognise genuine service excellence in our sector - and having been shortlisted across the board makes winning both all the more significant. To secure Outstanding Customer Service and Managing Agent of the Year across a portfolio of more than 20,000 units is a reflection of the continued professional commitment of our teams and the standards they hold every day."
The results confirm what Encore's clients already know: that behind every estate is a team that takes the work seriously.
It's all about people.
