When each day we’re working hard to deliver the most professional service we can for our clients and residents, we can miss taking a step back to see the brilliant work we’re doing as a team and the difference we’re making. Awards are an opportunity for us to do just that.
That’s why we’re delighted Encore has been announced as a finalist in not one or two, but three, categories for this year’s ACE Awards: the prestigious awards organised by our industry’s leading authority and accreditor, The Property Institute.
Encore has been shortlisted for:
● Managing Agent of the Year (15,001+ Units)
● Outstanding Customer Service Award
● Wellbeing Employer of the Year
Following the announcement, Encore CEO, Joaquim Fillola, reflected on what this means - not just for the company as a whole but for each team member, client and resident:
“Being shortlisted for one - let alone three - ACE Awards is a difficult feat, with this year seeing competition high with a record number of entries submitted. Those judging the entries are leaders in the property sector, and they scrutinise each entry looking for meaningful improvements to the lives of residents. To see Encore named finalists is a proud moment.
“Being named a finalist for Managing Agent of the Year shows we’re continuing to achieve excellence across the board. The entry process demands a clear demonstration of innovative, impactful work from operational excellence through to delivery of a brilliant experience for residents and clients.
“Similarly, with Encore named the inaugural winner of the ACE Awards’ Wellbeing Employer of the Year category back in 2023, it’s brilliant to see our employee wellbeing strategy - Encore Life - and how it continues to evolve with our people, has continued to impress the judges.
“When it comes to Outstanding Customer Service, this underpins everything we do. There are so many examples of our team delivering outstanding customer experience every day, we were packing a lot into our entry. Having been named winner of this category in 2024, we’re delighted it has resonated with the judging panel too.
“These awards should be taken as a badge of honour for each member of the Encore team, because it’s their hard work that’s got us to where we are: 20 years on from starting the company, but still delivering on our mission to make places better.”
We’ll find out who the winners are for each shortlisted category at a prestigious event at the Old Billingsgate in London on Friday, 20 June 2025. We’re looking forward to celebrating together with all those who are achieving great things for the property management industry. Good luck to all the finalists!
